Callisto successfully migrated 1.7m customers of npower's domestic portfolio to E.ON Next and their newly acquired Kraken Platform including DC, DA, gas portfolio (MRA) and dynamic Meter Reading Mechanism. Kraken did not have the capability to utilise industry processes to communicate the MRA updates as E.ON Next required.
Callisto confirmed that E.ON Next required industry mechanism (Proteus) and worked with E.ON Next and Octopus developers by:
Closely monitoring extreme backlog volumes (800k) of appointment migration flows over a period of days and flagging issues, impact and resolution as a priority
E.ON Next were able to complete the agent appointments in their system set up, and more importantly, efficiently automate dual fuel cyclic read requests on a portfolio of 1.7m customers with minimal manual intervention or further development. Settlement - Customer Experience and Supplier Resources.
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Experts in settlement performance - since our market inception, we’ve consistently demonstrated an exemplary record, with a robust settlement process that complements our customers best practice for customer services and billing.
Ensuring data security is at the core of our operations. We ensure the integrity and security of customer information by designing security into our systems and processes. This is further supported through the use of secure data centres.
Our Data Management services are delivered with a comprehensive quality assurance commitment. Business management processes are certified to ISO 9001 and information security management systems are certified to ISO 27001 providing complete security assurance.