During the CoA migration of OVO’s portfolio (706,000) it was flagged that there was a batch of “Problem Sites”. The original plan was to hold these sites until the end of the migration for the existing agents to resolve data issues prior to CoA. Due to the success rate of the migration to Callisto, OVO requested that the sites migrate months ahead of schedule. We were able to resolve exceptions and improve their billing and settlement performance.

What we did and how we did it

Creating Supplier and previous DC flow flat files with information analysed and compiled from various sources

Benefits to OVO

Settled sites that were previously long-standing data exceptions - resolving billing and settlement issues not just from or appointment period but in previous DA back to RF. This will have resulted in increasing profit and customer experience alongside decreasing OVO resources to resolve. OVO then also increased the speed and volume of the migration to CoA the sites in a shorted timeframe to maximise these benefits

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using the latest technology.

Experts in settlement performance - since our market inception, we’ve consistently demonstrated an exemplary record, with a robust settlement process that complements our customers best practice for customer services and billing.

Ensuring data security is at the core of our operations. We ensure the integrity and security of customer information by designing security into our systems and processes. This is further supported through the use of secure data centres. 

Our Data Management services are delivered with a comprehensive quality assurance commitment. Business management processes are certified to ISO 9001 and information security management systems are certified to ISO 27001 providing complete security assurance.