Performance Management

CLIENT British Gas
SECTOR Utilities
FRAMEWORK TITLE Performance Management
GEOGRAPHY National
CONTRACT MODEL Data Collection and Aggregation

Scope of Delivery

Client placed under industry Error & Failure Resolution (EFR) Process for poor energy settlement performance – governed by Elexon

Industry Target 97%; but actual performance 96.3% (March 2016)

Client requested our expertise, support and process management and control to secure delivery of industry requirements

Rectification plan to be agreed, shared and managed through strict governance program

Key Aspects of Delivery

Callisto led program, collaborating in delivery with the client

Using analytics management and industry experience we created priority areas for work by the key stakeholders – including the client

Concentrated efforts across our Data Management and Meter Reading teams to deliver on high energy using sites

Utilised not only our data processing capability but our data retrieval capability

Directed the client’s activities and focus areas and supported them in resolution

CLIENT BENEFITS

Within 4 months period performance had increased to 97.05%, since improved to 97.56%

Exceeded client’s expectations – they were delighted with results

Elexon removed them from the EFR process

Their financial liabilities reduced as a result.

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using the latest technology.

Experts in settlement performance - since our market inception, we’ve consistently demonstrated an exemplary record, with a robust settlement process that complements our customers best practice for customer services and billing.

Ensuring data security is at the core of our operations. We ensure the integrity and security of customer information by designing security into our systems and processes. This is further supported through the use of secure data centres. 

Our Data Management services are delivered with a comprehensive quality assurance commitment. Business management processes are certified to ISO 9001 and information security management systems are certified to ISO 27001 providing complete security assurance.