| CLIENT | British Gas |
| SECTOR | Utilities |
| FRAMEWORK TITLE | Performance Management |
| GEOGRAPHY | National |
| CONTRACT MODEL | Data Collection and Aggregation |
Client placed under industry Error & Failure Resolution (EFR) Process for poor energy settlement performance – governed by Elexon
Industry Target 97%; but actual performance 96.3% (March 2016)
Client requested our expertise, support and process management and control to secure delivery of industry requirements
Rectification plan to be agreed, shared and managed through strict governance program
Callisto led program, collaborating in delivery with the client
Using analytics management and industry experience we created priority areas for work by the key stakeholders – including the client
Concentrated efforts across our Data Management and Meter Reading teams to deliver on high energy using sites
Utilised not only our data processing capability but our data retrieval capability
Directed the client’s activities and focus areas and supported them in resolution
Within 4 months period performance had increased to 97.05%, since improved to 97.56%
Exceeded client’s expectations – they were delighted with results
Elexon removed them from the EFR process
Their financial liabilities reduced as a result.
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Experts in settlement performance - since our market inception, we’ve consistently demonstrated an exemplary record, with a robust settlement process that complements our customers best practice for customer services and billing.
Ensuring data security is at the core of our operations. We ensure the integrity and security of customer information by designing security into our systems and processes. This is further supported through the use of secure data centres.
Our Data Management services are delivered with a comprehensive quality assurance commitment. Business management processes are certified to ISO 9001 and information security management systems are certified to ISO 27001 providing complete security assurance.